E-commerce Support Specialist
Full Time • Canandaigua
Responsive recruiter
Benefits:
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
Job Overview
The E Commerce Customer is responsible for managing customer interactions and ensuring a seamless shopping experience on the online platform. This role involves addressing customer inquiries, processing orders, and resolving issues to enhance customer satisfaction and loyalty.
Typical Duties and Responsibilities
- Respond to customer inquiries via email, chat, or phone in a timely manner.
- Assist customers with order placement, payment processing, and product selection.
- Resolve customer complaints and issues efficiently and effectively.
- Maintain up-to-date knowledge of products and promotions to provide accurate information.
- Collaborate with other departments to ensure customer needs are met.
- Track customer interactions and maintain accurate records in the database.
- Identify opportunities for upselling and cross-selling products.
- Monitor customer feedback and suggest improvements to enhance the shopping experience.
Education and Experience
High school diploma or equivalent is required; a bachelor’s degree in business, marketing, or a related field is preferred. Previous experience in customer service or e-commerce is highly advantageous.
Required Skills and Qualifications
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using e-commerce platforms and customer relationship management (CRM) tools.
- Aptitude for working in a fast-paced environment and managing multiple tasks.
- Ability to work independently as well as part of a team.
- Familiarity with online payment systems and security protocols.
- Customer-oriented mindset with a passion for delivering exceptional service.
Compensation: $18.00 - $25.00 per hour
Independent Retail offers a myriad of opportunities for people of all backgrounds.
When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don’t work in sales?
Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service — to name just a few. Retail companies are also some of the most exciting brands in the country — and they’re driving the industry’s innovations in customer experience.
Retail is the #1 private-sector employer in the country
If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
(if you already have a resume on Indeed)
Or apply here.
Opportunity for Growth
If you want a managerial position in a fun environment, why not choose the retail industry? You can start off as a junior or associate manager of a store and work your way up to the top and be the manager. (Source: careeraddict.com)
Gain Skills You Can Use for the Rest of Your Life
71% of hiring managers say retail provides its employees with foundation skills and experiences that are transferable to other industries. (Source: nrffoundation.org)
Job Security
The Bureau of Labor Statistics indicates that the number of retail sales jobs is expected to grow by 17 percent between 2010 and 2020, which is in keeping with the average rate of growth for all other industries. That means job opportunities should continue to be plentiful. (Source: chron.com)